Return and Exchange

Returns & Exchange Policy

At KEATHER, we are committed to delivering luxury leather products that meet and exceed your expectations. We understand that sometimes circumstances change, and you may need to return or exchange an item. Our Returns & Exchange Policy is designed to make this process simple and convenient:

1. Eligibility for Returns & Exchanges:

You may be eligible to return or exchange an item if:

  • The item is damaged, defective, or not as described.
  • You received the wrong item.
  • You are not completely satisfied with the product.

2. Initiating a Return or Exchange:

To initiate a return or exchange, please follow these steps:

a. Contact Us: Reach out to our customer service team within 30 days of receiving your order. You can contact us via email, phone, or any other communication channel specified on our website.

b. Provide Order Details: When you contact us, please provide your order number, the date of the order, and a detailed explanation of the reason for the return or exchange.

3. Return Guidelines:

a. Unused and Unaltered: Items must be returned in their original, unused, and unaltered condition, with all tags, packaging, and accessories included.

b. Return Period: We accept returns within 30 days from the date of delivery.

c. Return Shipping: Unless the return is due to an error on our part (e.g., damaged item), the customer is responsible for the cost of return shipping.

4. Exchange Process:

If you're exchanging an item for a different size, color, or a similar product, we'll process the exchange promptly, subject to availability. If the desired item is no longer available, we will offer alternative options or issue a refund.

5. Refund Process:

If you prefer a refund for the returned item, we will process the refund to your original payment method once we receive the returned item and verify that it meets our return guidelines. Please allow [number of days] days for the refund to be processed.

6. Contact Us for Assistance:

If you have any questions or concerns about a return or exchange, or if you encounter any issues during the process, please don't hesitate to contact our customer service team. We're here to assist you and ensure a smooth experience.

Thank you for choosing KEATHER for your luxury leather product needs. We appreciate your trust in our brand, and we're dedicated to providing exceptional products and service. If you need further assistance, please reach out to us in the Contact Us section.