Damage Or Defected Items

Damaged or Defective Item Policy

At KEATHER, we take great pride in offering high-quality luxury leather products, and we want you to be completely satisfied with your purchase. We understand that unforeseen issues may arise, and in the rare event that you receive a damaged or defective item, we're here to assist you. Please review our policy for handling such situations:

1. Reporting Damaged or Defective Items:

If you receive an item that is damaged during transit or is defective upon arrival, please follow these steps:

a. Contact Us: Reach out to our customer service team as soon as possible to report the issue. You can contact us through email, phone, or any other communication channel specified on our website.

b. Provide Order Details: When you contact us, please have your order number, the date of the order, and detailed information about the damaged or defective item ready. This may include photographs illustrating the issue.

2. Evaluation and Resolution:

a. Review and Assessment: Our team will carefully review the information and images you provide to assess the extent of the damage or defect.

b. Resolution Options: Depending on the nature of the issue, we will offer one of the following options:

  • Replacement: If the item can be replaced, we will ship a new, undamaged product to you as quickly as possible, subject to availability.

  • Refund: In cases where a replacement is not possible or desired, we can issue a refund for the damaged or defective item, including any applicable shipping charges.

3. Returning the Item:

If we require you to return the damaged or defective item, we will provide you with clear instructions on the return process, including any prepaid shipping labels or arrangements. We ask that you carefully follow our return instructions to ensure a smooth process.

4. Contact Us for Assistance:

If you have any questions or concerns about a damaged or defective item, or if you encounter any issues during the resolution process, please don't hesitate to contact our customer service team. We're committed to ensuring your satisfaction and resolving any issues promptly.

We value your trust in KEATHER for your luxury leather product needs, and we're dedicated to providing exceptional customer service. If you need further assistance, please reach out to us at sales@keatherland.com