Cancelling an order

Order Cancellation Process

At KEATHER, we understand that circumstances may change, and you may need to cancel an order. We're here to assist you in this process. If you wish to cancel your order, please follow the steps below:

1. Contact Us: Reach out to our customer service team as soon as possible to initiate the cancellation process. You can contact us through email, phone, or any other communication channel specified on our website.

2. Provide Order Details: When you contact us, please have your order details ready. This includes your order number, the date of the order, and the product(s) you wish to cancel.

3. Complete the Cancellation Form: To ensure a smooth cancellation process, we'll provide you with a short and straightforward cancellation form. You can complete this form via email or through a secure link on our website.

4. Confirmation: Once we receive your cancellation request and review the provided information, we will send you a confirmation email that your order has been canceled. Please keep this email for your records.

5. Refund Process: If you've already made a payment for the canceled order, our team will process the refund promptly. The timing of the refund may vary based on the payment method used, but we strive to complete this process as quickly as possible.

6. Contact Us for Assistance: If you have any questions or encounter any issues during the cancellation process, please don't hesitate to contact our customer service team. We're here to help you and ensure a hassle-free experience.

Cancellation Guidelines:

  • Please note that cancellations may only be possible before the order has been shipped. If the order has already been dispatched, we recommend considering our return policy for returning the products after they have been delivered.

  • We reserve the right to refuse cancellation requests for orders that have already been processed or shipped.

  • If you are canceling an order for a customized or personalized item, please note that additional restrictions may apply. Our customer service team will provide you with the specific details.

Thank you for choosing KEATHER for your luxury leather product needs. We value your satisfaction and are committed to providing exceptional service throughout the order cancellation process. If you have any further questions or require assistance, please reach out to us in the contact us section.